FAQs
How to track your order?
Please track your order via https://www.kentfaith.com/support with the order code .
The estimated shipping time:
The parcel can be shipped via a standard shipping which takes about 7-15 days or via Express shipping which requires about 5-7 days.
The preferential policy(discount):
If you put 2 items in one order , you will see a 10% discount in your checkout .For other preferential policy, please contact us at customer@kentfaith.com
The process for returning the parcel:
Plesae receive the parcel firstly, and then contact us at customer@kentfaith.com to ask for an returning address.
What can you do if the product you receive is defective?
Please provide some pictures and videos to the email customer@kentfaith.com to prove the problem.And then we will handle the issue with the highest efficiency.
What can you do if the product you receive doesn't meet your expectations?
Please contact us with details at customer@kentfaith.com .And then we will handle the issue with the highest efficiency.
Can the tripod carry your camera lens?
Please inform us the material of the tripod you want at customer@kentfaith.com
If the backpack fits your camera lens?
Please inform us the material of the tripod you want at customer@kentfaith.com
How to return the parcel if you are not satisfied with the product?
Contact us to ask for a shipping address at customer@kentfaith.com.
What can you do if you want to cancel the order due to the long shipping time if the parcel is already on the way?
Please receive the parcel and ask us for a shipping address at customer@kentfaith.com
What can you do if you want to chnage the address?
Please provide the address for us at customer@kentfaith.com .
What can you do if you would like to know the countries we can ship to ?
The parcels from our company can almost be shipped to the whole world, just make your order in our website and if there is limitation ,the system will remind you.
what can you do if you want to add new orders?
Please provide the SKU of the product for us at customer@kentfaith.com
Do you need to pay customs duties?
If there is customs duties,please kindly pay for it at first , and provide the receipt proof for us at customer@kentfaith.com .We will refund you half of the customs duties according to the receipt proof after you receive this parcel .
I am from an EU country, do I need to pay VAT fee?
If you purchased goods from a shipping place located in the EU, this part of the tax is borne by the seller since the goods are already in the EU, so you don’t need to pay any additional taxes after purchase. If from China, It depended on which shipping you choosed. 1. free shipping: our price includes VAT, you will not have trouble to be charged 2. express shipping fee: Import duties may be charged and buyer is responsiable for this，you may further check with relevant tax/customs authority to learn more about this. but as our past experience, most of orders will not have tax problem. Please note that ALL import taxes / duties are the buyer’s responsibility. Kentfaith is not responsible for any tax invoice charged on its products.