K&F Concept Canada

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You will find some of the frequently asked questions about products. If you cannot find here an answer to your question please contact us
Q
Why is no one replying to my emails?
A
Dear K&F customer, After you send the email, our customer service staff will reply to your email promptly during office hours. If you do not get a reply, maybe the email will be bounced due to the reason it was sent. Please try to send it again. We will do our best to solve your problem.
Q
Why haven't I received my refund yet?
A
Dear K&F customer, Our accountant will complete the refund within 2-5 business days. We will refund to the account that you used to pay us. (Refunds on holidays will be delayed.) Thank you very much for your support and understanding. If you do not receive it in 5 days, please kindly contact us through email
Q
I don't know how to use this product. What can I do?
A
1. Please Subscribe Kentfaith Youtube, there are many operation videos
2. Please check on the listing page
3. CONTACT US for help.