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1.After the goods is shipped, a shipping notice email will be sent to you. Please pay attention to check your parcel. It will contain the tracking number and tracking websites if the order is tracked.
2. On the website bottom, there is a button of LOGISTICS TRACKING, you can choose to put your ORDER ID, or email address to check your order status
3. You can also refer to information below:
2. On the website bottom, there is a button of LOGISTICS TRACKING, you can choose to put your ORDER ID, or email address to check your order status
3. You can also refer to information below:
Air mail with tracking number: https://www.17track.net/en
EMS express: //www.ems.com
DHL: //www.dhl.com
UPS: //www.ups.com
FEDEX: https://www.fedex.com/en-cn/tracking.html
UBI: http://ubismartparcel.gotoubi.com/
4. If none of them can help you track the goods well, please CONTACT US.
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No, rejecting a package can easily cause it to be lost, except in the case of customer service authorization. If you reject a package privately,
1. Free shipping orders: K&F Concept will deduct 20% of your order amount to compensate for the loss of shipping costs.
2. Express shipping orders: K&F Concept will deduct the shipping fee you paid, and returning shipping fee and tax fee are responsible by you.
3. Some refused parcel can arrive our shipping service's overseas warehouse, if you still need it, just need to pay shipping fee EUR8 of for resend parcels
4. K&F Concept will not issue refunds if local customs dispose of rejected packages.
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The logistics tracking number will be sent to the mailbox or upload to your order where you placed the order 2-3 days after you place the order. If you still do not receive the email, please check whether the email account you filled in when placing the order is accurate or contact us for help.
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1). Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.
2). The delivery time of pre-sale orders is subject to the information on the page.
3). Some unavoidable external factors like COVID-19 may cause delays in delivery
If you don't receive any shipping confirming over three days after the payment is made, please CONTACT US to check.
2). The delivery time of pre-sale orders is subject to the information on the page.
3). Some unavoidable external factors like COVID-19 may cause delays in delivery
If you don't receive any shipping confirming over three days after the payment is made, please CONTACT US to check.
4).Please refer to the Shipping & Delivery for details.
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Yes, wherever you are, we will be able to deliver the products to you. FedEx or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers and only express shipping can reach there. If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra fee(depending on the parcel weight) to cover the remote shipping fees from FedEx or DHL. However, if you do not want
to pay any additional fees, we may cancel this order.
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We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product stock location, size, weight, etc, please go to Logistics Tracking section to see exact shipping.
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1. please check your Junk folder as it might be waiting for you there.
2. please check if the email you put in our website is right to receive order confirmation.
3. Please enter a valid email when you register and verify your email address for order confirmation, shipping notification, emergency contact, etc.
4. if you find wrong email was filled, please contact us to correct it in our system.
2. please check if the email you put in our website is right to receive order confirmation.
3. Please enter a valid email when you register and verify your email address for order confirmation, shipping notification, emergency contact, etc.
4. if you find wrong email was filled, please contact us to correct it in our system.
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1. If your order has not been shipped out, we can change the address for u/ but if it has been shipped out, we can not change it anymore. All orders completed before 9:00 am GMT+8(Mon-Sat) will be shipped on the same day as ordered.
2. If the parcel was returned due to wrong address/buyer reasons but can be resend, you will need to pay for the resend shipping fee of EUR8, thanks for understanding.
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There are 2 reasons why an order might not appear in your Order List.
1. The payment system encountered an error when you placed the order(failed order);
2. You placed your order as a guest (without logging in to a Kentfaith account first).
If you encounter any of the above situations, don’t worry. First, make sure that you have completed your payment by checking your PayPal account for the payment information. Then CONTACT US by providing the transaction ID, invoice ID or your PayPal email address and our customer service center will resolve the issue.
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Dear K&F customer, Please provide our customer service staff with the model of the product you want to replace and your order number within 2 days. We will replace it for you. but if it has been shipped out, we can not change it anymore. All orders completed before 9:00 am GMT+8(Mon-Sat) will be shipped on the same day as ordered.