K&F Concept Canada

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You will find some of the frequently asked questions about products. If you cannot find here an answer to your question please contact us
Q
Why hasn't my order been shipped yet?
A
Dear K&F customer, 1-2 days after you place the order. We need to pack your purchased products. After packing, we will hand it over to the logistics company to start shipping.
Q
The order cannot be found in the purchase record after payment
A
Dear K&F customer, When you use "Boleto" to complete your payment, this payment channel usually takes about 1-3 business days to transfer the amount to our website and account. After the system receives the amount in a few days, the order will be displayed on the website. At that time, we will process your order as soon as possible.
Q
Can I cancel the order?
A
Cancellations can be processed for any order as long as they have not been shipped. All orders completed before 9:00 am GMT+8(Mon-Sat) will be shipped on the same day as ordered. otherwise, is too late to cancel it once shipped out.
Q
Do I need to pay customs duties? How much is the tariff?
A
Dear K&F customer, Most of the time , there is not customs duties . But sometimes there is customs duties . If you need to pay the import custom duty , the customs will contact you .Whether the tariffs will be generated, how many tariffs would be generated depends on how the local customs handle your parcel . So we are not sure about the amount of import custom duty .
Q
Is it important to register an account?
A
Yes, register an account to enjoy member rights, such as rewards points (which can be reduced by the corresponding amount at the checkout) and newcomer coupons, VIP prices, VIP coupons, give away and free product trials
Q
Why did my order payment fail?
A

Please ensure that your card details and personal information have been entered correctly.
Below are some of the most common reasons why your credit card was declined:

- You did not honor your credit card issuing bank;
- The funds in your card are not sufficient to complete your purchase;
- The card has expired or the new card has not been activated yet;
- System section time-out;
- Your card has been stolen or is lost;

Can’t see the credit card option?
Payments with a credit card are only activated for specific countries our intermediaries operate in. If you can not use a credit card, you can still select other payment methods, like PayPal.

We do not have access to your credit card information, and thus we suggest you complete the transaction with another credit card or payment method if the problem persists or CONTACT US for help.

Q
Product quality problems - Transfer to manual consultation
A
Dear customer,Please offer us a video or several pics so that our Product Develop Team can dig deep and offer you a precise resolution accordingly. Please rest assured,K&F Concept comes with 12-month warranty.We will back our transaction all the time.
Q
Where can I get the coupons?
A
Dear K&F customer, Open method on computer: Open the coupon package in the coupon window on the right side of the homepage of the webpage.
Q
What are coupons？
A
Coupons are a great way of saving extra money on your orders. You can use coupons issued by Kentfaith when you purchase products from our website. Using coupons will reduce the cost of your order. Remember-A coupon can only be used once. Coupons issued by Kentfaith can be divided into All Categories Coupons, Category Coupons, Brand Coupons, Activity Coupons, and Commodity Coupons. Additionally, Kentfaith also provides POINT REWARDS can be superimposed with coupons.
Q
Why choose Kentfaith?
A

Kentfaith focuses on B2C cross-border export e-commerce and is committed to bringing high-quality goods, efficient supply chain, Overseas warehouses shipment and top class customer service to the world. In Kentfaith you can enjoy:

  • 1. A wide range of more than 100000 products
  • 2. The best bang for your buck
  • 3. Professional customer service
  • 4. Profitable partnerships with us
  • 5. Free or low-cost shipping methods
  • 6. No minimum order quantity
  • 7. PayPal, credit card, boleto and other payment methods
  • 8. Drop-shipping orders delivered directly to your customers and other partnership programs
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