I gave this 4 stars, but the service is excellent and deserves 5. I have had other Crenova trail cameras and all the videos have worked well on my Windows 10 PC, but this one didn't. It didn't play the last 5 secs of video, although it had still recorded. I thought it was an issue with the camera and complained. They suggested I downloaded a different media player, but as I had had previous cameras working well (and a newer version that my mum had worked fine) I thought the issue must be the camera. They immediately sent me a replacement camera, which although better, still did not plat play couple of seconds, but I could cope with that. They still suggested I download another media player. I found another free media player and the playback does work properly. I suggested I should return the other camera, but they said I could keep it, just write a review, which I have!Generally I think the camera itself is good. I use it a night to see the wildlife in my garden. It may be I haven't got the setting quite right yet, but it doesn't seem to pick up the animals around 7 meters away - you can see eyes glowing but that's it. That's why I gave it 4 stars and also I think it should mention an issue with Windows 10. Closer than that and the images are clear.For the price I think it's an excellent camera