Update 09/25/18: I did not end up returning this bag because my husband started looking at it and decided to keep it! He was needing to upgrade to a bigger bag, and found it comfortable Happy he can utilize it! So I upgraded it to 4 stars.**************************************************************************************************************************I really wanted to like this case. I've been searching for a bigger, well padded case to protect my camera and carry an additional lens and equipment. It does present as a well made case. Had the room I wanted. Unfortunately, it was uncomfortable on my back. It felt like it there was something hard pushing against my upper back - which was my camera. I tried flipping the camera over, but it was still uncomfortable. I did not try to re-organize the entire case to have the camera at the bottom. Maybe that would have helped, but I thought I would like it at the top. Wouldn't want to carry this for any length of time, so I am returning it, and the search for a new case goes on. Hopefully it will work better for others, but not for me.