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I thought I liked it but it broke
I loved everything about this until it fell over without a cause. Then I found that one of the legs broke where it fits down into the slot to hold them out. I am always careful with my things and was very careful with this, locked it as instructed, and placed it on flat, stable concrete, was hoping to use it on my trip. Now I have a broken piece of ####. It’s too late to return so I am out the money spent. Not a happy camper here.
**Edit** The company did reach out to me after this review was posted. They wanted to make things right because of the product fail. They offered a replacement or refund and since I had already purchased another, I chose the refund.
I also offered to change my review to reflect this good customer service. They did not ask me to.
It might have been a fluke fail. We will never know. The tripod was great in all aspects until that leg broke.
Thank you to this company for making things right.
**Edit** The company did reach out to me after this review was posted. They wanted to make things right because of the product fail. They offered a replacement or refund and since I had already purchased another, I chose the refund.
I also offered to change my review to reflect this good customer service. They did not ask me to.
It might have been a fluke fail. We will never know. The tripod was great in all aspects until that leg broke.
Thank you to this company for making things right.
10/12/2023
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